Bernoly unifies policy, claims, and customer data in one orchestrated environment, helping insurers respond faster, personalize service, and maintain full transparency.
Talk to usCustomer service in insurance often relies on disconnected systems and manual information retrieval.
Agents must switch between platforms to find policy details, claims history, or communication records, leading to delays and inconsistent responses.
Policyholders expect immediate, coordinated service, across phone, chat, email, or web, and traditional workflows make that nearly impossible.
Bernoly connects every customer-facing process into one seamless workflow.
It integrates service data from policy, claims, and billing systems, enabling agents and AI assistants to collaborate in real time.
Routine interactions are automated, while complex cases are routed to human experts with full context.
The result is a unified, responsive, and compliant customer experience that adapts to modern communication channels, without requiring new infrastructure.
Consolidates all policy, claims, and service data in one interface.
Automates routine queries while escalating complex requests to agents.
Integrates WhatsApp, web chat, and email for a consistent customer experience.
Keeps customers informed of claim or policy changes in real time.
Ensures all customer interactions are traceable and compliant with data regulations.
Faster response times and improved satisfaction
Consistent communication across all channels
Reduced agent workload through automation
Clear visibility into every customer journey
See how automation and human collaboration come together to deliver seamless customer experiences.
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Transform insurance workflows with AI that works
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