Customer Service

Business Impact

Disconnected customer data
Agents switch between systems to gather policy and claim information.
Inconsistent responses
Lack of shared context leads to uneven service quality.
Manual information retrieval
Time spent searching reduces time spent helping customers.
Multi channel complexity
Supporting phone, chat, and email without coordination frustrates customers.

Unify customer data

Bernoly consolidates policy, claims, and service history in one view.

Automate routine interactions

AI handles common requests and updates across channels.

Route complex cases with context

Agents receive full customer context to resolve issues efficiently.

Unified customer view

Centralizes policy, claims, and interaction history.

AI-human collaboration

Automates routine queries while escalating complex cases.

Multi-channel support

Delivers consistent service across WhatsApp, web chat, and email.

Automated notifications and updates

Keeps customers informed in real time.

Audit-ready workflows

Ensures traceability and regulatory compliance.

Deliver consistent, compliant customer experiences

Improve efficiency without increasing headcount

Resolve issues faster with full context