Transform claims from a pain point to a promise

Resolve claims faster with automated data collection and expert human intervention for complex cases.

Operational Outcomes

  • Faster settlement:
    Slash cycle times from weeks to hours.

  • Operational efficiency:
    Automate 80% of routine claim tasks.

  • Improved retention:
    Build trust through rapid and transparent resolutions.

 The Claims Challenge

  • Manual triage and routing

    Time-consuming claim reviews delay processing and resolution.

  • Data inconsistencies

    Incomplete or conflicting information slows resolution and creates rework.

  • Disconnected systems

    Adjusters operate across multiple tools without a single source of truth.

  • Pressure for speed and compliance

    Faster claims must still remain transparent and auditable.

Bernoly Approach

Automated FNOL

AI agents gather incident details and photos from customers.

Intelligent triage

Route simple claims for automation and complex ones to humans.

Proof verification

Human experts review complicated evidence to ensure absolute accuracy.

Core Claims Capabilities

Multimedia data reader

Analyze photos and videos of damage automatically.

Experience flow builder

Design end-to-end claim journeys with visual nodes.

Human-AI collaboration

Allow human agents to intervene during any automated claim.

Fraud detection analytics

Identify suspicious patterns using integrated claim history data.

Designed for insurance distribution teams

Insurers

Modernize claims handling without replacing your core systems.

Claims adjusters

Reduce manual workload while staying in control.

Brokers

Improve claim transparency and collaboration.

 See Bernoly in action for Claims handling